đ Delivery
Which countries do you deliver to? We currently ship to France and certain European countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
What are the delivery times?
- France: within 2 to 4 business days
- Europe: within 4 to 8 business days
These delivery times may vary slightly during peak periods (e.g. sales, holiday season).
Which shipping carrier do you use? All our orders are shipped with Chronopost.
Can I choose between home delivery and delivery to a pickup point? Yes, when placing your order, you can choose between:
- Home delivery: your parcel is delivered directly to your home and requires a signature.
- Pickup point delivery: your parcel is delivered to the Chronopost pickup point of your choice and can be collected within a few days. You will receive a notification when it is ready to be picked up.
What are the shipping costs? Shipping costs are calculated based on the delivery method selected (home delivery or pickup point), the weight of your order and your delivery country. The amount is displayed before you finalize your order.
How can I track my order? As soon as your parcel has been shipped, you will receive an email containing your Chronopost tracking number and a link to track its progress in real time.
What should I do if my parcel is damaged or incomplete upon delivery? You are advised to check the apparent condition of the parcel and its contents upon delivery and, if necessary, to file specific reservations with the carrier. Failure to file reservations does not deprive the Customer of their rights under legal warranties but may complicate the resolution of a shipping dispute. Please contact us within 48 hours with photos of the parcel and its contents, and we will prioritize your request.