What is your return policy? You have 14 days from the date of receipt to return an unused item in its original packaging, together with the invoice.
Once your parcel has been received at our warehouse, we will check that the returned product(s) meet our return or exchange conditions.
Returns and exchanges are generally processed within 3 business days.
If you choose a refund, it will be issued within about 12 business days to your original payment method.
How do I request a return? Go to your customer account (or use the link provided in your order confirmation email) to generate your return label, then drop off your parcel at the designated pickup point.
Can I exchange an item for a different size? No, direct exchanges are not possible.
You will need to:
- Return the item (unworn and with its tags attached) to receive a refund.
- Place a new order in the desired size.
Who covers the return shipping costs? Unless the product is defective or the return is due to an error on our part, return shipping costs are the customer's responsibility.
Is my equipment covered by a warranty? Yes, all our products are covered by a manufacturer’s warranty against manufacturing defects. The warranty period varies depending on the type of product; please refer to our Terms and Conditions or contact us for more details.
What should I do if my product has a manufacturing defect? Contact our customer service with photos and a description of the issue. We will assess your request and determine whether a repair, replacement or refund is appropriate.